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Privacy Policy

Last Updated: August 27, 2026 · Effective Version: 2.0 (Enterprise Standard)
Core Privacy Commitment: TechUp XLMS is a dedicated B2B corporate learning and onboarding platform. We NEVER sell your personal or organizational data to third parties, DO NOT perform cross-app ad tracking, and only process minimal necessary data required for corporate learning, competency assessments, and organizational compliance reporting.

1. Introduction & Scope

This Privacy Policy explains how TechUp XLMS (developed by TechUp Vietnam, referred to as "We", "Platform", or "Service") collects, stores, uses, and safeguards data when you access our mobile applications (iOS & Android) and web portals.

2. Data We Collect (Data Categories)

To ensure authenticated training delivery and verified certificate generation, we process the following data groups:

Data Group Specific Examples Processing Purpose
Identity Data Full name, work email, phone number, profile photo, department/subsidiary unit. User authentication, curriculum assignment by position, and printing verified certificates.
Learning Progress & Exams Video watch time, completed modules, quiz answers, essay submissions, score history. Resume playback sync across devices, progress calculation, and executive compliance audits.
Device Telemetry Device Push Token (FCM/APNs), OS (iOS/Android), app build version. Sending push notifications for mandatory training deadlines and security alerts.
Audit Logs Login timestamps, anonymized IP address, assessment submission logs. Maintaining platform security, preventing anti-cheat violations, and technical debugging.

3. Data Security & Single-Tenant Isolation

  • Encryption Standards: All data in transit is encrypted using SSL/TLS 1.3; data at rest is encrypted with AES-256.
  • Dedicated Infrastructure: Enterprise customers operate on dedicated, isolated database partitions with strict access control.
  • Retention Period: Data is retained during the active enterprise contract period and permanently purged within 30 days of contract termination or upon verified admin request.

4. User Rights & Account Deletion

Learners and enterprise administrators possess full data rights:

  • Access & Correction: Review and update profile information within account settings.
  • Export Data: Download transcripts and verified QR certificates in standard PDF format.
  • Account Deletion: Submit deletion requests directly in the mobile app or via our Account Deletion Portal in compliance with Apple App Store and Google Play standards.

5. Contact Our Privacy Office